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Frequently Asked Questions
How quickly will I receive a response?
We typically respond to all inquiries within 24-48 hours during business days. Safety-related concerns are prioritized and addressed more quickly.
What should I include in my safety report?
Please include as much detail as possible: usernames, dates, screenshots, and a clear description of the issue. The more information you provide, the better we can assist.
Can I submit a request anonymously?
While we require an email address to respond to your inquiry, your identity will be kept confidential when reporting safety concerns.
How do I report a technical bug?
Select "Technical Support" as the subject and describe the issue in detail, including what device/browser you're using and steps to reproduce the problem.
Where can I find help with my account?
For account-related questions, check our Terms of Service and Privacy Policy first. If you still need help, contact us using the form above.